Tashia B Lzy

Closed Shapes Location

Hello, I am very disappointed with my Shapes membership because I paid for a 2 year membership up front and then they closed the location and I am not willing to travel 45 min to an hour to go tobunotger Shapes location. This one was a convientent location and an all woman gym. I feel that they took my money and said they were planning to open another soon as they found another location close by or we had the choice to go to another gym but that one is not an all woman's gym! I have tried on several occasions to try to contact the number that was given us for a contact.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Tampa, Florida

Poor management

The Shapes I attended did very little in the way keeping the gym clean. Complaints were ignored such as women in the pool and whirlpool in their underwear. The manager's response was "Some women are too big for bathing suits." Since when? I have seen bathing suits in all sizes. Some of the women I saw in their under wear in the water were not that much over weight, so that just did not make sense. The entire gym was dirty especially the locker area. No regular cleaning staff. I actually saw a staff person using a dirty, smelly wet mop on the floor. Members were not notified in a timely manner that the gym was closing. The gym was still signing people up and then all of a sudden just days before the gym closed we were all notified. I found out two days before it closed. Very poor management in my estimation. We were transferred to a coed gym which has turned out to be much nicer than Shapes but many women refused to go because they did not want to work out with men. A lot of members were lost as a result. I have been told by some of the ladies they will not join another gym.
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Reason of review:
Poor management and dirty.
Anonymous

Expensive, Contracts, Bad customer service

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Not only did Shapes keep charging me for months after I cancel my contract. They didn't refund any of that money and I had to call atleast a dozen times...

Its also significantly higher than all the other gyms, plus you have to pay an extra $15 day to bring someone... all other gyms in the area are only $10 a month person or $20 if you'd like to bring a friend daily,no additional cost. And month to month... with Shapes, you're in a long expensive contract and it doesn't have all the same perks as the other gyms.

Plus it's smaller.... I understand if you have kids it might be worth the money for daycare, but the ones who don't need it should be paying so much. It should be atleast half the price than those wkth kids. Not just a couple dollars difference.....

I would recommend Shapes unril they lower their prices....

plenty other gyms that are much cheaper with daycare and you can bring a friend daily....its not worth paying 2 or 3 times more just because its all women, and if you do good luck getting out of your contract... no wonder Shapes has such low reviews....do your research.

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Dissatisfied from services

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I (Kulwinder kaur) had 3 months membership with shapes ( branch pembina highway, winnipeg MB) and my membership card number is 583207 , my membership was expired on 1 may 2017 but still withdrawing money from my account. I just want my money back .
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Reason of review:
Problems with payment
Anonymous
map-marker Saint Petersburg, Florida

The establishment is dirty, pool and &hot tub sides and steam room tile very dirty.

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Staff very condensending told me that I could go else were if i was not happy there. Another member committed about the hygiene of some members, such as going in the steam room and pool areas with their sweat clothing on. A staff member said she never sees it. I verified that the behavior in question is correct. The staff said that members could go in spa and pool with their sweat clothing on. I commented that the area is a health club and governed by the health department. The member suggested that the new members should be made aware of the health rules. It's gross to see what is allowed these days. I have been a member for over 30years. If you want to be in business for along time please do something about it.
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Reason of review:
Poor customer service

Preferred solution: I love the health club please do not let inconsiderate people ruin it for the rest of us.

Anonymous
map-marker Winnipeg, Manitoba

Short Review on November&nbs-04:00;03,&nbs-04:00;2016

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Warning!!!! Shapes is a money grab that will suck as much as it can out of you. heaven forbid if you have a problem and choose to complain. you will get the run around ending up with you super frustrated and they will call you a liar saying you are making things up. Very poor
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Reason of review:
Poor customer service
Eman Xul

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Verified Reviewer
| map-marker Tampa, Florida

Shapes Total Fitness Membership Review from Tampa, Florida

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I was on a month to month contract with them due to my work and school schedule i was a very faithful customer paid on time as well as i attended regularly until i was in a really bad car accident that left me not able to walk i called shapes and explained my situation 2 months after my accident when i was out of the hospital and they assured me that it was ok i had no problem that everything would be cancelled just to call them when ever i was doing better to where i can go back to the gym that was back in 2014 but about 2 months ago i started getting calls from a collection agency saying i owe them the remainder of the fee which is over $300 i explained what was said to me but they didnt even care still to this day they keep calling and calling me trying to get me to pay them even after it was put on my credit! I was so excited to go back to shapes because my location every one were very good but i guess thats not happening now

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Tampa, Florida

Shapes Total Fitness Membership Review from Tampa, Florida

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They suck. I did a monthly membership wih them and i asked that if i no longer want to come do i still have to pay the monthly payment they're like no.

And now i did an accident so i stayed home for like 2 months and they called and they're like u have to come and pay ur due payments. I told them why do i have to pay even though i didn't go the 2 months they're like u still have to pay !

Plus the stuff is so rude ! Doesn't recommend at all...

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Reason of review:
Order processing issue
1 comment
Guest

Yes that happen to me, I payed in the middle month of the year for a one year member and then they called that I had to pay for the other 6 months of that year. And I only went for 3 days.

Anonymous

Save your money and go somewhere else

I've been a Shapes member for almost a year, but I stopped going there after 2 months. I just didn't have time anymore and I moved to another city of course forgetting to cancel, so I figured that I could just call in and tell them my situation..

NOPE. This has been the biggest pain in my butt to date. I called and told them that I moved and desired to cancel, right away their attitudes changed from "OMG hi this is shapes like how can we fit your fitness needs" to "Let's do everything possible to make sure her membership cancellation process is super hard". The manager tells me to send her in 2 supporting documents to show it's me, so I do.

She never responds. I call back the day after, she refuses to speak to me and tells her employee to say I have to send in 2 documents proving my move WITH MY NAME ON THEM. Everything coincidentally is in my fiance's name. So they wanted me to drive 2 HOURS JUST TO CANCEL A GYM MEMBERSHIP.

After battling with the manager via email for an hour or so, I had to get my lawyer involved and she finally just did it. Interesting, now you can help me...

hm. Still waiting on her to send me a confirmation letter though.

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Reason of review:
Poor customer service
1 comment
Guest

can you please contact me. jbob501@***.com I am having this same issue, and would like to talk to you about it, and possible use your lawyer.

Anonymous

Sorriest Customer Service!

I've been sick for over 2 years and they will not help me to cancel the contract! Its insane! I'm paying so much more than I should, cause my price was given to me so long ago, they put me on month-to-month! So wrong to treat people like this. At what point does this become a lawsuit worthy situation? My original contract expired in 2012, and I haven't been there since 2013. They are more than happy to charge me for services not being provided. Worst customer service I've ever encountered. They should be ashamed of them selves and how poorly they treat their customers
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Reason of review:
Return, Exchange or Cancellation Policy
Shalandra Yia
map-marker Winnipeg, Manitoba

Shapes is Total cheat and fraud... Don't ever trust them

Hello Sir/Madam,

I visited Shapes @ Nairn Avenue on 31 august,there i met there customer rep Aura. I told her i haven't been to any gym before so need information about the packages and offers... She offered me personal training membership. She also said that if i sign in today i will get one month free membership. At the end of the discussion i told her that its just inquiry ,i am not fully prepared as i have two year old son which stays with me and also i mentioned her that i have medical (Birmitis) problem so i dnt know whether i can use the gym or not,she said its just a membership form which you can cancel it anytime but if you fill today you will get free month.note it she never mention that it was an agreement. Then she herself filled it and marked the area to initial for me and read the things on her own but never read the terms and condition part neither marked them. Then i asked for my copy she said i will receive on the email which i never. Mark no payment information was filled because i didn't had one .

I then cancelled my plan and never went back ,because according to me it was just a application form. I received a call after 10 days about this i said i found it expensive so i am not wiling to join so she said ok you come over to the gym i will cancel the earlier membership and will give you just simple family pack for 46.73 bi-weekly on monthly basis with one month free, again there was no one year term was mentioned And will give you some free personal sessions and if i liked then we can go for it or you can cancel it anytime.

After 4 days they took two payments of 46.43 and 95.23 from my account,I called Aura she said it was taken out accidentally i will call Head office for refund. After two weeks again a payment of 46.43 was taken. I called the head office this time they said there is two contracts I am in. According to head office the earlier contract 356-236 is still not cancelled and on the other side there is another contract 356284 and because it is one year contract i cannot cancel it now.

I told them that i am having medical issues and send doctors note that i cannot continue the gym. But now they are harassing me calling me again and again and now i am receiving calls from Citadel Credit for recovery of that money... It is totally cheating and fraud...According to them i should have read the contract while signing.Absolutely!I unfortunately trusted there representative because it was my first time i didnt know that they can bound me in a contract. . Why don't you gave us the time to read it before pushing us to sign it? Also why you go over the the contract with us if you strategically leave out the important information that we should go through?

Looks like Shapes have forgot what is Honest Living.Its in the contract falls short as an excuse for the misleading information provided by their employee.They actually train there employees like this.The head office did nothing to help me,infact they told me that we are not responsible what there representative said... why do you keep them there when you are not responsible for them....

I don't know what to do... Now I am stuck with these two payment of 95 & 46 every week for one year.... Getting harassment calls from collections for payments... Will really appreciate if any one can guide me....

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Reason of review:
Cheating

Preferred solution: Let the company propose a solution

Anonymous
map-marker Bend, Oregon

Shapes Total Fitness - Membership Review from Bend, Oregon

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Do not waste your time or money with these thieves I signed up for a year and that expired and I am now being charged month by month I cancel my membership "there is a 60 day cancellation process so you will have to continue to make payments" I was so angry I had tears in my eyes
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Reason of review:
Problems with payment
1 comment
Guest

This gym is a totally scam I have a letter from Dr. About pregnancy 6 months ago I went to the gym office see if they can help me with fees girl at the front desk was very rude and unprofessional DON'T WAIST YOUR TIME AND YOUR MONEY THERE THIS GYM IS A SCAM.

Anonymous
map-marker Bend, Oregon

Shapes Total Fitness Staff Review from Bend, Oregon

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This place sucks the workers are rude and snobby I had one watching me because I was the last person there and it was 5 minutes to closing I asked her what was her problem she literally told me "my manager likes everything to be done and locked up before 9pm" horrible service
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Reason of review:
Poor customer service
1 comment
Guest

This place is just after your money. They try hard to sell you sessions with a personal trainer.

If you cancel and don't use all the sessions you get no refund. Too bad so sad..call head office.

It is hot and uncomfortable there..hot in the summer and cold in winter again..oh well call head office...The people that work there look like they can't wait to leave. So msany better places to work out.

Anonymous
map-marker Palm Harbor, Florida

Shapes Closed w 1 day Notice over weekend Dec 18

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Took my money for payment in full for an entire year and then closed a few weeks later. Refund requests are ignored. Look them up on Fl Division of Corporations website to see their home address. They sent a bogus email letter making promises of refunds thwey have no intention of keeping; allowing them time for a getaway or maybe to go Bankrupt. If they had everyone's money they would not be shutting the doors. Doubt they followed Corporate niceties so piercing the Corporation should be easy.
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Loss:
$450
Reason of review:
Got screwed

Preferred solution: Full refund

2 comments
Guest

I should have seen this coming. What gym closes at 5 ond 3 on the weekend.

The air condition was turned up the last few weeks making it uncomfortable to work out under the hot conditions. The bathrooms were disgusting.

Clearly they took off with the $$$$ and left the members to try to recover their losses. Horrible people.

Guest

They took my paymeny in full just 2 months ago and tried to take me for $1000 of personal training sessions only a week ago. Personal trainers worked with you for 10 minutes and looked at themselves in the mirror the other 20 minutes @ $45 per hour.

Complete fraud.

I intend to get my refund. Look out.

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Anonymous
map-marker Palm Harbor, Florida

Shapes Total Fitness - Membership Review from Palm Harbor, Florida

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I want my money back. I paid for a full year and i prepaid some bogus annual fee for 2016.

I have only been a member for 2 months. Shapes oees me a prorated refund for 10 months as well as tbe bogus prepaid fees that i paid.

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Reason of review:
Pricing issue
2 comments
Guest

They did same thing to me. I lost $400 ....

They lied and said nothing about closing. We need to file a class action law suit.

Anyone interested, call me 813 787 ****. I'm teady to sue and get my money back.

Guest

Same thing with me, I paid my full year membership fee in Nov 2015 and they make me pay 31 again in Feb , also they did not let me workout even after I said I didn't bring my credit card and will pay on Monday. This was in Temple Terrace Shapes on 56th street. Manager kelse sucks and very rude.

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