Shapes Total Fitness
Reviews and Complaints
Closed Shapes Location
Poor management
Expensive, Contracts, Bad customer service
Not only did Shapes keep charging me for months after I cancel my contract. They didn't refund any of that money and I had to call atleast a dozen times...
Its also significantly higher than all the other gyms, plus you have to pay an extra $15 day to bring someone... all other gyms in the area are only $10 a month person or $20 if you'd like to bring a friend daily,no additional cost. And month to month... with Shapes, you're in a long expensive contract and it doesn't have all the same perks as the other gyms.
Plus it's smaller.... I understand if you have kids it might be worth the money for daycare, but the ones who don't need it should be paying so much. It should be atleast half the price than those wkth kids. Not just a couple dollars difference.....
I would recommend Shapes unril they lower their prices....
plenty other gyms that are much cheaper with daycare and you can bring a friend daily....its not worth paying 2 or 3 times more just because its all women, and if you do good luck getting out of your contract... no wonder Shapes has such low reviews....do your research.
Dissatisfied from services
The establishment is dirty, pool and &hot tub sides and steam room tile very dirty.
Preferred solution: I love the health club please do not let inconsiderate people ruin it for the rest of us.
Short Review on November&nbs-04:00;03,&nbs-04:00;2016
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Verified Reviewer | Tampa, FloridaShapes Total Fitness Membership Review from Tampa, Florida
I was on a month to month contract with them due to my work and school schedule i was a very faithful customer paid on time as well as i attended regularly until i was in a really bad car accident that left me not able to walk i called shapes and explained my situation 2 months after my accident when i was out of the hospital and they assured me that it was ok i had no problem that everything would be cancelled just to call them when ever i was doing better to where i can go back to the gym that was back in 2014 but about 2 months ago i started getting calls from a collection agency saying i owe them the remainder of the fee which is over $300 i explained what was said to me but they didnt even care still to this day they keep calling and calling me trying to get me to pay them even after it was put on my credit! I was so excited to go back to shapes because my location every one were very good but i guess thats not happening now
Shapes Total Fitness Membership Review from Tampa, Florida
They suck. I did a monthly membership wih them and i asked that if i no longer want to come do i still have to pay the monthly payment they're like no.
And now i did an accident so i stayed home for like 2 months and they called and they're like u have to come and pay ur due payments. I told them why do i have to pay even though i didn't go the 2 months they're like u still have to pay !
Plus the stuff is so rude ! Doesn't recommend at all...
Save your money and go somewhere else
I've been a Shapes member for almost a year, but I stopped going there after 2 months. I just didn't have time anymore and I moved to another city of course forgetting to cancel, so I figured that I could just call in and tell them my situation..
NOPE. This has been the biggest pain in my butt to date. I called and told them that I moved and desired to cancel, right away their attitudes changed from "OMG hi this is shapes like how can we fit your fitness needs" to "Let's do everything possible to make sure her membership cancellation process is super hard". The manager tells me to send her in 2 supporting documents to show it's me, so I do.
She never responds. I call back the day after, she refuses to speak to me and tells her employee to say I have to send in 2 documents proving my move WITH MY NAME ON THEM. Everything coincidentally is in my fiance's name. So they wanted me to drive 2 HOURS JUST TO CANCEL A GYM MEMBERSHIP.
After battling with the manager via email for an hour or so, I had to get my lawyer involved and she finally just did it. Interesting, now you can help me...
hm. Still waiting on her to send me a confirmation letter though.
Sorriest Customer Service!
Shapes is Total cheat and fraud... Don't ever trust them
Hello Sir/Madam,
I visited Shapes @ Nairn Avenue on 31 august,there i met there customer rep Aura. I told her i haven't been to any gym before so need information about the packages and offers... She offered me personal training membership. She also said that if i sign in today i will get one month free membership. At the end of the discussion i told her that its just inquiry ,i am not fully prepared as i have two year old son which stays with me and also i mentioned her that i have medical (Birmitis) problem so i dnt know whether i can use the gym or not,she said its just a membership form which you can cancel it anytime but if you fill today you will get free month.note it she never mention that it was an agreement. Then she herself filled it and marked the area to initial for me and read the things on her own but never read the terms and condition part neither marked them. Then i asked for my copy she said i will receive on the email which i never. Mark no payment information was filled because i didn't had one .
I then cancelled my plan and never went back ,because according to me it was just a application form. I received a call after 10 days about this i said i found it expensive so i am not wiling to join so she said ok you come over to the gym i will cancel the earlier membership and will give you just simple family pack for 46.73 bi-weekly on monthly basis with one month free, again there was no one year term was mentioned And will give you some free personal sessions and if i liked then we can go for it or you can cancel it anytime.
After 4 days they took two payments of 46.43 and 95.23 from my account,I called Aura she said it was taken out accidentally i will call Head office for refund. After two weeks again a payment of 46.43 was taken. I called the head office this time they said there is two contracts I am in. According to head office the earlier contract 356-236 is still not cancelled and on the other side there is another contract 356284 and because it is one year contract i cannot cancel it now.
I told them that i am having medical issues and send doctors note that i cannot continue the gym. But now they are harassing me calling me again and again and now i am receiving calls from Citadel Credit for recovery of that money... It is totally cheating and fraud...According to them i should have read the contract while signing.Absolutely!I unfortunately trusted there representative because it was my first time i didnt know that they can bound me in a contract. . Why don't you gave us the time to read it before pushing us to sign it? Also why you go over the the contract with us if you strategically leave out the important information that we should go through?
Looks like Shapes have forgot what is Honest Living.Its in the contract falls short as an excuse for the misleading information provided by their employee.They actually train there employees like this.The head office did nothing to help me,infact they told me that we are not responsible what there representative said... why do you keep them there when you are not responsible for them....
I don't know what to do... Now I am stuck with these two payment of 95 & 46 every week for one year.... Getting harassment calls from collections for payments... Will really appreciate if any one can guide me....
Preferred solution: Let the company propose a solution
Shapes Total Fitness - Membership Review from Bend, Oregon
Shapes Total Fitness Staff Review from Bend, Oregon
Shapes Closed w 1 day Notice over weekend Dec 18
Preferred solution: Full refund
Shapes Total Fitness - Membership Review from Palm Harbor, Florida
I want my money back. I paid for a full year and i prepaid some bogus annual fee for 2016.
I have only been a member for 2 months. Shapes oees me a prorated refund for 10 months as well as tbe bogus prepaid fees that i paid.
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Yes that happen to me, I payed in the middle month of the year for a one year member and then they called that I had to pay for the other 6 months of that year. And I only went for 3 days.