Yohana Vve
map-marker Tampa, Florida

Fraud!!!

I haven’t had a contract or service with your company in almost a year! I got charged From your company.

And with the coronavirus going around making things complicated enough. I have your company taking money out of my account that does not belong to them. And to make things even more complicated I can’t get a hold of anyone to get these charges reversed!

I need this issue resolved immediately. We are going through a tough time right now with the coronavirus the last thing I need is your company taking money that doesn’t belong to them.

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Anonymous
map-marker Tampa, Florida

I am not making recomendations for future custumers. I am reporting the unsamitary condition at the shape gym on 56th ave temple terrace for th past two month they have not have paper towels seems the

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procedure have been changed, and and rags have been hang by the empty paper towel dispenser for people to use over and over again isted of using paper towel to clean the equipment after members use th equipment. This have been to the attention of management and nothing have been done.

trying to save money on endangering people health is not appropriate. With all the epidemics with the flu . Hepatitis and others . Somethin need to be done to improve sanitation.

It will be appreciated if the heath of the members is a priorty.

I hve been a member for 25 years and will like to stay as a member. Evangelina Santiago Flores e-mail johnjflores@***.net

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Nicky G Kal

Billing

I was billed 1/26 then again 2/2.

I always pay the 26th of the month as its in my budget. Why was it taken out on the 2nd

My budget for the month is now off.

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Loss:
$42
Reason of review:
Why was payment taken to soon

Preferred solution: Why was payment taken to soon

Anonymous
map-marker Tampa, Florida

Don’t join shapes fitness

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I had physical problems which i had to to discontinue my enrollment and Im in the credit bureaus and even though I pay them off they keep u in the bureaus for 7years so if u are in this situation dont pay them wait until your 7years is up!! Company policy they says thats what the owner wants.!!

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Marilu Olj
map-marker Tampa, Florida

Membership issue

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I cancelled my membership on Apr 27 and as I was told that I have a 30 day notice and that’s exactly what I did I have a 30 day notice and I called the shapes that I go to and they told me no on May 30 they took $55 off my credit card and I was told may 30 was the last day for me to come in I don’t know why they just want to take more money out of my bank account

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Reise Jeb

Joined a club not opening I want my money back

Yes please contact me about club in Raleigh

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DANAY D

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Verified Reviewer

Why is the miramar location closed

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I only been going to your gym for 2 weeks and been closed for two days .

NO EXPLANATION WHATS SO EVER>! NO CALLS BEEN RETURN TO ME >

what is going on with this company and my monthly payments are being return to me.

contact is 786797**** .

to who may concern .

dd

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Loss:
$100
Pros:
  • Its great shape and cleaned
Cons:
  • Been closed for two days
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Winnipeg, Manitoba

What a joke !

Got a one month membership Oct 2017 Specifically asked if I could pay for it by debit because I didn't like if you don't cancel we keep billing you. Although the girl was confident that if she wrote cancel after 30 days it would..

And shockingly. It did. But then in February 2018 - I was charged again. I had to fight with head office.

Which is some uneducated girl that has no clue what is actually going on. Then I finally get my money back and then I get charged again nov 2018. Seriously how is this not theft? This isn't a mistake at this point.

How many people are charged for one or two charges that they don't even know is coming out of their accounts. Now they have to investigate lol investigate what. I don't care why. Just give me my money back and you can investigate all you want to.

I asked for a supervisor name ...they are not allowed to give that out ? I asked for a management name who I can report to the better business bureau they don't have that information. What kind of head office is this. Some work from home operation.

Some chick sitting in her Pj's taking calls? head office ----WHAT A JOKE!!

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Loss:
$75
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

It is not a "joke". That type of sarcastic comment makes you look as foolish as the business of which you complain.

Jokes are supposed to be amusing ; nothing amusing or even interesting about your sarcasm. If you are annoyed, say so.

Don't trade foolish insults when you're trying to gain either sympathy or a better position in the matter. Just stick to the facts, please.

Anonymous
map-marker Palm Harbor, Florida

The owner took my as card n all my certifications.I was told

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Jani Roberts is a scam artist.She wanted my social security card made copies of all my certifications as a Personal Trainer n Certified Yoga Teacher.I next was asked for 350.00 to take a instructional class.I never was hired.I asked for all my records n personal social security card.She was alwats in a meeting or mouching free airline tickets from Jenna.One of her Zumba teachers.I had to file a police report for fraudulent use of my social security card.She did this to another lady named Dorothy. Now I see the gym closed.KARMA

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Reason of review:
Work Experience or Job Application
Yolanda L Mgc
map-marker Temple Terrace, Florida

Paid my dues every month. But I'm in collections? ?

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Shapes Total Fitness - Paid my dues every month. But I'm in collections? ?

I joined the gym through the sliver sneakers program and I pay ten dollars a month, which comes out of my checking account every month. I got a letter from a collection agency.

I took the letter to the temple terrace site in Tampa Florida and Kelsey whom I was told that she was whom will be able to help me with this issue, have not tried to contact me but once.

When i call she's either in a meeting or not there. This look like a government fraud issue or kelsey the manger don't give a damn about her clients....

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Reason of review:
Problems with payment
Zorion Jyv

Horrid

Stealing payments by forging contracts and using a personal banking account. Go to your St. Petersburg Shapes franchise and address the problem please.

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Reason of review:
Problems with payment
Zorion Jyv

Fraudulent Practices

Go to Shapes Fitness Centers of St. Petersburg Florida and read the reviews. The Supervisor will not talk to you.

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Reason of review:
Poor customer service
Kenitra Fjr
map-marker Bradenton, Florida

Cancellation. Unable to contact my local gym.

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My gym has moved and every time I go to it is is locked up. I’ve tried calling and calling and says mailbox full.

I’d like to cancel my membership.

I have found a smaller gym that’s closer to home. Please call me or leave message or email, I’m very frustrated.

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Brandon, Florida

Bad customer service and dirty facility in Brandon

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This place is disgusting! Dirty bathrooms and pool area.

The staff barely looks up when you walk in or ignores you like you are a bother. They are rude when you try to cancel.

They tried to charge me $60 for a membership that is $37.44 and it's not even worth that. Trainer told me I was gonna break the machine and didnt offer to help me.

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Reason of review:
Bad quality
Anonymous
map-marker Bradenton, Florida

Contracts and Cancellations (rip you off)

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Shapes gym requires a contract in order for you to utilize their services. Life happens and signing a contract for these type of establishments is where they get their money.

We had an unexpected move do to a career change and I am unable to attend the gym because there is not one available near our new home. Cancelling was not hard though the person on the other end of the line was not very nice, and had an attitude when she informed me that I would have to continue to pay for two more months.

I informed her that I would not be signing up with Shapes ever again until they changed this policy. I would not recommend this establishment.

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Loss:
$80
Pros:
  • Classes offered
  • Equipment
  • Child care
Cons:
  • Contract
  • Cancellation policy
  • Customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Price reduction

Jasmarie Rqs
map-marker Riverview, Florida

So disappointed

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After years of being unhealthy I was encouraged to join shapes. Loved the instructors and the classes only to show up and the doors were closed.

I paid for a 2 year membership amd had only completed 6 months and was told I would be transferred to Sttive.

We'll strive is not honoring my contract and no one will Call me back. Ann is horrible for doing what she did to all of us and Shapes Corp should've stepped in to make sure their faithful customers were take care of.

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Reason of review:
Poor customer service
1 comment
Guest

Ann is full of it. Can't believe they did they did that to you.

About

Summary

Shapes Total Fitness was founded in 1983 on the coast of Florida. Shapes Total Fitness provides its clients with innovative physical fitness facilities, programs (group exercise classes as well), services, facilities or equipment incidental to physical fitness. In 1988 the Shapes Fitness Academy was established. The Academy offers available primary and further courses for fitness professionals. It also provides its students with certificates such as a Group Exercise (aqua or land) Instructor, Personal Trainer, Yoga Instructor, or Indoor Cycle Instructor. The Academy is famous for providing continuing education credits (CEUs) for the Aquatic Exercise Association (AEA), the Aerobics and Fitness Association of America (AFAA), and the American Council on Exercise (ACE). Shapes Total Fitness is First Class Fitness, just for women.

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