I've been a Shapes member for almost a year, but I stopped going there after 2 months. I just didn't have time anymore and I moved to another city of course forgetting to cancel, so I figured that I could just call in and tell them my situation..
NOPE. This has been the biggest pain in my butt to date. I called and told them that I moved and desired to cancel, right away their attitudes changed from "OMG hi this is shapes like how can we fit your fitness needs" to "Let's do everything possible to make sure her membership cancellation process is super hard". The manager tells me to send her in 2 supporting documents to show it's me, so I do.
She never responds. I call back the day after, she refuses to speak to me and tells her employee to say I have to send in 2 documents proving my move WITH MY NAME ON THEM. Everything coincidentally is in my fiance's name. So they wanted me to drive 2 HOURS JUST TO CANCEL A GYM MEMBERSHIP.
After battling with the manager via email for an hour or so, I had to get my lawyer involved and she finally just did it. Interesting, now you can help me...
hm. Still waiting on her to send me a confirmation letter though.
Product or Service Mentioned: Shapes Total Fitness Membership.
Reason of review: Poor customer service.